Your usage history
Every message produces a call record — what you sent, when, what it cost, and how it finished. Your statement is that history rolled up by period. Both live in the customer portal rather than on the API. See the portal for reading and exporting them.What a record holds
You see your own side of the message. What supplier carried it, and what they added to it, is not
yours to see — that is the same rule the
vendor field on a receipt follows.
Segments, not messages
You are billed per segment. A record shows the segment count, and the total is the unit rate multiplied by it. This is where an unexpected bill usually resolves: a body that tipped over 160 GSM-7 characters, or a single curly apostrophe that forced the whole message to UCS-2 and dropped capacity to 70. See Encoding and segments.The two ceilings
They are different things and produce different failures:Refusals cost nothing
Every refusal — unapproved sender, unmatched template, missing TLV, insufficient credit — leaves you charged nothing, or refunded if the charge had already been taken. That is worth knowing when reconciling: the count of messages you sent and the count you were billed for are legitimately different numbers, and refusals are the gap. The one case that surprises people is a multipart content refusal, where every segment was acknowledged before the message was dropped — you see acknowledgements for segments that were then refunded.What a 500 means for your bill
500 Cannot send message reverses any charge. That is why it is the one server error safe to retry:
the retry costs one message, not two.
Related
Balance and quotes
Checking credit, and pricing a message before sending it.
Billing FAQ
Reconciliation, refunds and disputed messages.