Revenue counts each message once; cost counts every vendor attempt.
That sentence is the whole screen. A message you billed for at one rate may have been submitted to a
vendor three times before it stuck, and you were charged for all three. The tariff says your margin
is a third; the report says it is much less; both are correct, and only the report is about money
that actually moved.
If margin here is persistently below what the tariff predicts, the question to ask is not “is the
pricing wrong” but “how many attempts is each message taking” — which is a retry and vendor
quality question, answered on Receipt quality and the
vendors’ own pages.
The totals
“In flight” is not lost money and not an error. It is traffic that has been billed and has no
outcome yet.It should always be small and always be recent. The gateway’s sweeper closes unreported messages as
expired after 48 hours — so anything in this figure older than 48 hours means the sweeper is not
running, and that is an operator problem, not an accounting one.
By account and product
One row per account and product pairing:
Account · Product · Messages · Billed · Cost · Margin · In flight
Negative margins are red, positive green. A missing account or product shows a dash rather than being
folded into a total that would hide it.
On a narrow screen each row becomes its own card and the in-flight column is dropped, keeping
messages, billed, cost and margin.
There is no search, no column chooser and no export here. This is a summary to be read; the
per-message detail behind it lives in the call records, which do export.
What has to be true for this to be right
Margin can only be computed where both sides of the trade were priced at the moment the message was
submitted:
- a sell-side rate scoped to the account, and
- a cost rate scoped to the vendor that carried it.
Rate scope is one field with two meanings — an account id is what you charge, a vendor name is what
you are charged — and nothing in the schema tells them apart. With no cost rate configured, cost is
zero, and margin will read as the full billed amount. That is not a healthy platform; it is an
unconfigured one.
Prices are fixed at submission and do not move afterwards. Changing a tariff today does not restate
last week — which is what makes a closed period on a customer’s statement final, and is deliberate.
See how pricing works. 