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The control panel is the operator’s half of FireFlo. Your customers never see it — they get the portal, which shows them their own traffic and nothing of yours. Nothing here is required to run the gateway. The gateway reads its configuration from a database or from files and would keep carrying traffic if the panel were switched off entirely. What the panel gives you is a way to change that configuration without hand-editing, and a way to see what happened without writing SQL.

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The sidebar

Traffic, delivery and failures across the whole gateway, over 24 hours, 7 days or 30 days. Start here in an incident; it is the only screen that answers “is anything wrong” without you having to name the thing you suspect.See the dashboard.
Vendor and server are the two halves of the same idea, and mixing them up is the most common early mistake — see connections.
Filters are reusable conditions that routing rules and tariffs both draw on. TLVs is the catalogue of SMPP optional parameters, including ones your customers have proposed and you have not yet approved.
Headers are sender IDs; Templates are approved wording. Both are the operator side of what customers request in their portal, and both are only enforced where you have switched enforcement on.

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The screens with no menu entry

Six screens exist that the sidebar never lists. They are reached from other screens, which is fine once you know and baffling until you do.
Runtime and Live health answer different questions and are easy to confuse. Live health is what is true right now — which vendors are bound, how deep the queues are. Runtime is whether the software has room to keep working — memory, processor, file descriptors. A gateway can be perfectly healthy on one and in trouble on the other.

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Inside an account

Opening an account gives you seven tabs, and they are genuinely different subjects rather than sections of one page: The header above the tabs shows either Balance or Limit, never both — prepaid accounts hold a balance, postpaid accounts have a credit limit, and reading one as the other is the misreading that costs money.
The Billing tab is the only place in FireFlo where credit is created, and a top-up cannot be undone. Read the Billing tab before you use it.

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Signing in

The FireFlo operator sign-in card with username and password fields

Operator sign-in. The version beside the wordmark is the panel's, and its first three numbers are the gateway release it pairs with.

Operator sign-in is a username and password held in the panel’s own configuration — there is no user table, and no way to add a second operator from inside the panel. See the control panel’s configuration. Sessions are per browser. Signing in on a laptop does not sign you in on a phone, and signing out ends only the session you are using.